Customer Service

The Customer Service industry now employs almost one million people in the UK. ADT deliver customer service training across a broad spectrum of workplaces. Businesses need to rely on their staff to provide excellent customer service and keep up good customer relations.

By undertaking Customer Service qualification(s) at the appropriate level a learner will develop the skills and knowledge to work effectively with customers.

Why Customer Service?

  • Every business needs effective Customer Service, and that need remains whatever else changes
  • The skills learned are transferable to other occupational areas and the prospects for promotion are excellent
  • The qualifications achieved are recognised by employers and will be a real advantage when you are thinking of promotion or applying for a job

The Apprenticeship Framework

The Apprenticeship Framework consists of a suite of qualifications, usually a competency based qualification, a knowledge based qualification, essential skills and employee rights & responsibilities. These qualifications have been agreed by the relevant Sector Skills Council responsible for Customer Service.

The time taken to complete the apprenticeship framework differs for each individual but you should expect to complete within 14 months. At induction an Individual Learning Plan is agreed and put together, personalised for your learning.

Dependent on your current job role and prior learning, learning can be undertaken at one of the following levels. Once complete you may have the opportunity to progress to the next level.

  • Level 2 – Foundation Apprenticeship
  • Level 3 – Apprenticeship

The Next Step

Contact one of our qualified Training Coordinators who will be able to help you decide which level is suitable for you.

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